Too often, experts and practitioners determine what the root causes and solutions of social problems are, with an outside-in view. Users are rarely asked, or are only consulted as an after-thought. This insights report discusses the barriers to inclusion of user voices and proposes a starter for ten list to including user voices throughout the design, implementation and evaluation of social change.
We also hope that this insights report gives the space for ‘experts and practitioners’ to reflect on our roles. Our role should be to bring these user voices to the forefront. So that we can be effective in facilitating solutions, rather than prescribing them; in asking questions, rather than answering them; in bringing resources, rather than exhausting them.
We look forward to hearing from you if you have any thoughts and collaboration ideas.